HP Inc.

Hp Premier Upgrade Program

As on of the founding team members of HP's new HP Premier Upgrade Program, I worked alongside a lean team to drive this new business from zero to public launch in under 6 months. 

As the Product Manager managing the United States business, I hold a very horizontal and influential role in the development of this new business. In this role, I drive the product offer, pricing strategy, customer segmentation, value proposition, and overall customer experience.

In addition to the traditional Product Management responsibilities, I also collaborate with HP's finance partner, Citizens Financial Group, to build and scale the notebook subscription business. When we partnered to build this offer, my technical background proved beneficial to enable the system architecture to run this business.

Customer Insights Center

Designed, executed, and implemented an end-to-end big data analytics platform built on HP's Vertica architecture. Through this platform, I accelerated the Net Promoter Score growth of HP's top 10 enterprise accounts by an average of 60% through data-driven analytics.